Privacy and Data Protection Statement
1. Introduction
Ourglass & Partners Ltd. ("we", "us", "our") respects your privacy and seeks to protect your personal data. This statement outlines how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
The amount and type of personal data we collect depends on your relationship with us and the services you use. Typically, we may collect:
- Identity Data: Name, username, date of birth, gender.
- Contact Data: Billing address, delivery address, email address, phone number.
- Financial Data: Payment details, processed securely through our payment partners.
- Transaction Data: Subscription details, purchase history.
- Technical Data: IP address, browser type, device information.
- Profile Data: Preferences, feedback, survey responses.
- Marketing Data: Communication preferences and interactions with marketing.
3. How We Use Your Data
We use your personal data in a way that is:
- Fair, lawful, and transparent.
- Limited to specifically stated purposes.
- Adequate, relevant, and not excessive.
Typical uses include:
- Processing and fulfilling your orders and subscriptions.
- Managing payments and charges.
- Communicating subscription-related information.
- Personalising user experience.
- Sending marketing communications, with your explicit consent.
- Analysing data to enhance products and services.
- Complying with legal obligations.
4. Legal Basis for Processing
We process data based on:
- Contractual necessity.
- Consent.
- Legal compliance.
- Legitimate interests for service improvement, analytics, and security.
5. Sharing Your Data
We do not sell or rent your personal data to third parties outside Ourglass & Partners Ltd. We only share data:
- With payment and delivery partners for transaction completion.
- With service providers strictly for maintaining and improving our services.
- With regulatory authorities if required by law.
Third-party providers must respect your data's security and comply with data protection laws.
6. Data Security
We follow strict rules to ensure personal data is:
- Accurate.
- Kept securely.
- Handled according to data protection rights.
7. Data Retention
We retain your personal data only as long as absolutely necessary for the stated purposes and to satisfy legal requirements.
8. Your Data Protection Rights
You have rights to:
- Access your data.
- Rectify inaccuracies.
- Erase data (subject to legal obligations).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
Contact advice@ourglass.wine to exercise these rights.
9. Cookies
We use cookies to ensure the website works effectively and to analyse site usage. See our Cookie Policy for detailed information.
10. Data Transfers
We do not transfer your data outside the European Economic Area without adequate protection.
11. Changes to This Statement
We reserve the right to update this statement as necessary. Updates will be published on our website.
12. Contact Information
For queries about your data:
Data Protection Officer
Ourglass & Partners Ltd.
Email: advice@ourglass.wine
Address: Ourglass & Partners Ltd., 3a Shaftesbury Road, London, N19 4QW.
Last Updated: 20th May, 2025