We deliver to all UK mainland addresses in carefully designed packaging via DPD and Royal Mail. Your wines arrive within 3-5 days, requiring an adult signature (it's the law, not our choice). Each box is expertly packed to protect your discoveries – no broken bottles, no heat damage, just perfect wine waiting to be enjoyed.

Absolutely. Skip a month, pause your membership, or cancel completely – all with a single click. No hidden conditions, no awkward conversations. Your journey, your pace.

Yes. As you rate your discoveries, we learn your preferences. Want more Portuguese reds? Fewer oaky whites? Simply tell us. You can even preview and adjust your upcoming box before it ships. We're guides, not dictators.

Perfect – you're exactly who we created Ourglass for. Each bottle comes with simple, interesting notes about what makes it special and what foods bring out its best. No knowledge required, just curiosity.

Every wine must pass our expert panel's blind tasting to earn its place in your box. But the final verdict is yours – if any bottle disappoints, we replace it or credit your account immediately. No forms, no interrogations. We mean it.

Three things: wines the insiders drink that you won't find in supermarkets, complete freedom to manage your membership without hassle, and the stories behind each bottle that transform drinking into discovering. It's like having a deeply clued in friend who happens to have brilliant taste and insider access.

Yes. The price you see is the price you pay. No surprises at checkout.

Monthly by default, but you control the schedule. Fancy a delivery every two months? Or perhaps six weeks? Simply adjust it in your account. Wine should fit your life, not interrupt it.

Our members enjoy wines at 15-25% below typical retail prices, thanks to our direct relationships with producers. But the real value is access – many of these wines simply aren't available elsewhere in the UK.